Company

Employment Opportunities

Roland Corporation U.S.

One of the leading music products companies in the industry, Roland Corporation U.S. has employment opportunities for dynamic, resourceful, results-driven individuals determined to make a difference in contributing to our success.

We are an organization of dedicated people committed to creating and distributing superior musical products. Our core values are focused on our customer service, innovation and creativity, quality and the contagious enthusiasm among our employees.

We have an excellent benefit package, as part of our total compensation, which includes Medical, Dental, Vision, Life Insurance Plans, Disability Plans, Vacation and Holiday pay and a great 401(k) plan.

Roland Corporation U.S. is an Equal Employment Opportunity employer. In accordance with the Americans with Disabilities Act, please contact the Human Resources Department if at any time during the interview process you feel a reasonable accommodation is required to facilitate the interview or job functionality.

Roland does not accept unsolicited resumes from any sources other than from the candidates themselves.

Please send all resumes to employment@rolandus.com.




Current Openings

Product Support Guitar Specialist

Roland Corporation U.S., a major distributor of electronic musical equipment, is looking for a Product Support Guitar Specialist. IF YOU LIVE IN THE LOS ANGELES AREA, THIS MAY BE THE POSITION FOR YOU. As a member of the Product Support Team, the position will primarily offer support to customers and authorized dealer sales staff in the operation and application of Roland and BOSS Guitar and Bass products (such as effects pedals, amps, etc.). The support shall be applied through response to incoming enquiries (phone, email, chat, etc.) and the production and distribution of specialty content as well as the pro-active communications and activities in support of promotional and sales opportunities.

Duties and responsibilities are as follows:

  • Responds professionally to customer queries via email, phone, and chat.
  • Create how-to and other useful video content focused on guitar and bass performance and general music production.
  • Video content creation includes: writing/scripting, storyboard, performance, and production.
  • Creation of written content including blog posts and knowledge base articles.
  • Provide dealer and staff training/support with some travel possible.
  • Requires knowledge of guitar and bass related products for use in performance and recording as well as general MIDI and digital recording knowledge.

Employment Standards

Education/Experience: High school graduate or equivalent in reading, writing, and mathematics skills. Qualification in guitar products and performance as well as using MIDI and computer-based digital recording applications.

Skills: Requires above average interpersonal skills in dealing with customers, partners, and retail sales staff in a timely basis where enquiries might sometimes be stressed by the callers circumstances which might not be clear to the representative. Must be skilled in the use of web, email, social media, and telephone. Must be able to write technical and application based content. Must be comfortable on camera and microphone for video and audio recording. Requires the ability to write memos, and possess good spelling skills and/or the ability to use a dictionary. Basic math skills are required.

Knowledge: Requires musical performance and production knowledge focused on guitar and bass product groups. Requires strong computer skills as well as a working knowledge of current music production techniques.

Physical Qualifications

This position requires the ability to sit or stand no less than 60% of the day, where the balance might involve being active through walking and general production and support activities. Must be able to lift and carry products in the preparation of content production and support calls where products might weigh up to 20 pounds. Must also be able to bend, push, pull, and reach above head, forward and from side to side to access files and products in use for support or content production. Ability to drive to attend seminars, events or offsite production. Requires constant use of hands, arms, and wrist movement for PC and telephone work. Must be able to read and comprehend what is read as well as have sufficient hearing to determine audio characteristics, support telephone, office and event communications.

This is an exempt position. Pay periods are bi-weekly. Company offers excellent salary and benefit package which includes medical, dental, vision, 401(k), and much more. If interested, please send resume with salary history to employment@rolandus.com. NO AGENCY PHONE CALLS PLEASE.




Sales Telemarketing

Roland Corporation U.S., a major distributor of electronic musical equipment, is looking for a Sales Telemarketer. IF YOU LIVE IN THE LOS ANGELES AREA, THIS MAY BE THE POSITION FOR YOU. Under the direction of the Director of Dealer Support, our ideal candidate must possess excellent phone skills, is an accomplished sales person, and has an in depth passionate knowledge of musical instruments. Candidate has the ability to create a solid long lasting relationship over the phone with a dealer, and to grow the dealer’s sales year by year.

Duties & Responsibilities

  • Contact dealers by telephone to promote products and specials
  • Direct communication with existing dealer base
  • Create a one on one long term relationship with dealer
  • Input order details into the computer system
  • Maintain accounts on a current basis
  • Upsell with accessories, powers supplies
  • General knowledge of electronic musical instruments
  • Detail oriented
  • Assisting DSM/RSM’s with their dealer orders
  • Deliver scripted sales pitch to dealers

Key Competencies

  • Communication skills
  • Information gathering and management
  • Persuasiveness
  • Adaptability
  • Initiative
  • Tenacious
  • Resilient
  • Negotiation skills
  • Stress tolerance
  • High energy levels
  • Self-motivation

Employment Standards

Education/Experience: High school graduate or equivalent. Relevant work experience in sales, marketing, promotions, or telemarketing.

Skills: Organized, detail oriented with good follow-through. Good verbal and written skills. Must be fluent in MS Office suite (Word and Excel). Knowledge and usage of PC and Apple computer systems.

Knowledge: Must be computer literate with word processing knowledge. Knowledge of sales and marketing principles and strategies.

Work Environment Ability: The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Qualifications

This position requires the ability to sit 60% of the day, walk 20% and stand 20%. Must be able to occasionally lift and carry up to 20 pounds. Must also be able to bend, push, pull, and reach above head, forward and from side to side to access files. Some driving is involved to attend seminars. Requires constant use of hands, arms, and wrist movement for PC work. Requires the ability to write memos, and possess good spelling skills and/or the ability to use a dictionary. Must be able to read and comprehend what is read. Basic math skills are required. Must have good eyesight for reading, writing and use of PC. Must have good hearing and be able to speak clearly, for phone work and interaction with other employees, vendors and other outside caller.

This is an exempt position. Pay periods are bi-weekly. Company offers excellent salary and benefit package which includes medical, dental, vision, 401(k), and much more. If interested, please send resume with salary history to employment@rolandus.com. NO AGENCY PHONE CALLS PLEASE.




Artist Relations Manager

Roland Corporation U.S., a major distributor of electronic musical equipment, is looking for an Artist Relation Manager. IF YOU LIVE IN THE LOS ANGELES AREA, THIS MAY BE THE POSITION FOR YOU. The Artist Relations Manager (ARM) develops and maintains relationships between the company and the artist. (The company is defined as including the various Business Units, Marketing, Credit, Legal and Roland’s other international Sales companies.) He/she acts as the liaison between his/her company and artists, who are usually under contract with the company of the ARM. He/she coordinates and executes AR strategies and projects, and reports to the Vice President of Product Management monthly regarding the effectiveness of U.S. AR activities.

Duties and responsibilities are as follows:

  • ARM develops a relationship and commitment with artists and performs various tasks to ensure the artists know they are valuable assets of the company.
  • ARM ensures artists are chosen who fit the profile and philosophy of Roland’s Artist & Educators Alliance and the spirit of Roland’s global ideals.
  • Expedite all artist legal agreements, managing the entire process (signing and terminating endorsement agreements) with artist management.
  • ARM stays in constant communication with the artist, solving problems and ensuring that artist obligations in terms of promotional activities to further Roland brand and image are met.
  • Ensure that artist activities and promotional activities adhere to legal requirements for photo releases, photo licenses, property releases and other legal documents related to AR.
  • Maintain the Artist Relations Database.
  • May assist Roland Corporation U.S. Legal department in researching new legal trends in the development of new documents as needed.
  • ARM is required to have a thorough understanding of all Roland and BOSS products so as to know how to best match the artist with the appropriate products and accessories that he or she is representing for Roland.
  • ARM must oversee fulfillment and shipment of artist products.
  • ARM will maintain a strong relationship between the sales administration division, and Roland’s credit department and the Roland distribution center.
  • ARM is responsible for coordinating and maintaining all artist-related sales, accommodation and sample accounts.
  • ARM works with web team to maintain the artist relations section of the RolandUS.com website.
  • ARM works with others on special projects that require use of Roland’s artists including special scheduling and coordinating photo/video shoots and interviews with the artist.
  • ARM works with television and motion picture production companies in working out product placements.
  • ARM works closely with parent company (Roland Japan) and international sales companies regarding artist contracts.
  • ARM will assist visiting artists from other countries whom represent international Roland Sales companies with product and coordination when touring within the U.S.
  • ARM is responsible for searching out new ways to communicate AR activities to the public and within Roland.

Employment Standards

Education/Experience: Degree in music and experience in the music/entertainment business. Communications and new media experience and knowledge is essential. Prior experience in the MI industry a plus. A thorough working knowledge of electronic musical instruments, recording products, and software is also a requirement.

Skills: High-level of social skills with strong communication abilities both verbal and written. Self-starter. Ability to work on own. Ability to work in a team environment. Well organized and detail orientated. Leadership skills, analytical and problem-solving skills.

Knowledge: Proficient computer skills. Mac literate. Understand the ins and outs of the recording and music business. Advanced knowledge in computers to keep up with new media marketing.

Physical Qualifications

This position requires the ability to sit 85% of the day, walk 5% and stand 10%. Must be able to occasionally lift and carry up to 20 pounds. Must also be able to bend, push, pull, and reach above head, forward and from side to side to access files. Some driving is involved to attend seminars. Requires constant use of hands, arms, and wrist movement for PC work. Requires the ability to write memos, and possess good spelling skills and/or the ability to use a dictionary. Must be able to read and comprehend what is read. Basic math skills are required. Must have good eyesight for reading, writing and use of PC. Must have good hearing and be able to speak clearly, for phone work and interaction with other employees, vendors and other outside callers.

This is an exempt position. Pay periods are bi-weekly. Company offers excellent salary and benefit package which includes medical, dental, vision, 401(k), and much more. If interested, please send resume with salary history to employment@rolandus.com. NO AGENCY PHONE CALLS PLEASE.




District Sales Manager (New York Metro)

Roland Corporation U.S., a major distributor of electronic musical equipment, is looking for a District Sales Manager for the New York Metro area. IF YOU LIVE IN THE NEW YORK METRO AREA (NYC, DC and Philly), THIS MAY BE THE POSITION FOR YOU. Under the direction of the Regional Sales Manager this individual will primarily interface with assigned dealers in the New York Metro area. The District Sales Manager provides valuable resources in support of Roland’s products, strategy, and objectives to the dealers. The District Sales Manager (DSM) is responsible for accurate analysis of market-by-market territorial sales potential, establishing distribution for all product groups, developing the Roland Dealer’s business, monitoring sales results, and meeting company established individual sales budgets and objectives. The DSM will train retail salespeople, assist with product merchandising and retail sales promotions, and help retailers develop and implement Roland Sales Programs as requested and approved by Roland Musical Instrument’s (MI) management.

Duties and responsibilities are as follows:

  • Submit timely and accurate written reports (possibly including, but not limited to, dealer reports, bi-monthly market reports, sales forecast reports and travel itineraries) as requested by VP Sales.
  • Achievement of monthly sales budgets.
  • Achievement of marketing and sales objectives (Examples: tracking of new dealer activity, channel strategy goals, display implementation, dealer feedback, etc.) as assigned.
  • Maintain current credit accounts with dealers, assisting in the collection of money which is past due and obtaining current financial information from dealers as requested.
  • Visit existing and competitive dealers on a regular schedule and conduct all business activity within the framework of Roland and BOSS stated marketing philosophies. Travel should include an appropriate amount of dealer, promotional, training, and prospect visits as directed by the RSM.

Employment Standards

Education/Experience: Previous successful retail music sales and/or successful wholesale music sales experience is required.

Skill/Knowledge: Strong sales, product demonstration, communication, and computer skills are desired. Strong analytical and problem solving skills are required. Ability to spend travel up to 75% of time supporting the tasks assigned to you.

Physical Demands

This position requires the ability to drive, rent rental cars and hotel rooms, and fly to visit dealers. Must be able to read and comprehend and have sufficient hearing to determine audio characteristics as well as support telephone, office and event communications.

District Sales Managers will be expected to maintain a reliable vehicle for travel within territory, occasional transportation of Roland staff, and the movement of samples and products, etc.

As a District Sales Representative you will be required to provide a suitable work and storage location without cost to the company. When working from home, the Representative must be able to support customers professionally through the use of suitable Internet bandwidth for browsing, conferencing and phone use. This includes the avoidance of unreasonable background noise or distraction.

Must also be able to bend, push, pull, and reach above head, forward and from side to side to move or access products required for use from the retailer, warehouse, or other location. Requires constant use of hands, arms, and wrist movement for PC and telephone work. Must be able to read and comprehend what is read as well as have sufficient hearing to determine audio characteristics, support telephone, office and event communications.

This is an exempt position. Pay periods are bi-weekly. Company offers excellent salary and benefit package which includes medical, dental, vision, 401(k), and much more. If interested, please send resume with salary history to employment@rolandus.com. NO AGENCY PHONE CALLS PLEASE.




Credit Administrator

Roland Corporation U.S., a major distributor of electronic musical equipment, is looking for a Credit Administrator. IF YOU LIVE IN THE LOS ANGELES AREA, THIS MAY BE THE POSITION FOR YOU. This position will perform a variety of clerical, record-keeping, and collection activities and to assist the credit team on assigned tasks, all with the view of achieving the key departmental objectives of working with our customers and sales force to increase sales and cash flows while minimize the risks of bad debt losses.

Duties & Responsibilities

  • Process new applications for open account terms by verifying bank information and calling or mailing trade references.
  • Set up new open and flooring accounts after supervisor approval.
  • Update account information, i.e. address change, ship to locations.
  • Prepare and forward accounts being assigned to collection agencies by supplying supporting documentation (e.g., copies of invoices, statements, applications, personal guarantees, and financial statements).
  • File forms and letters for the Credit Department.
  • Obtain credit reports from Dunn & Bradstreet, CCR and NACM.
  • Obtain flooring credit approvals from flooring companies.
  • Prepare and distribute Credit Department mail and reports.
  • Review credit memos for correct terms, serial numbers, account numbers, and amounts on invoices being sent to flooring companies.
  • Research and resolve shipping errors for miss-ships, overages, and shortages, including obtaining tracers and proof of deliveries.
  • Research; write up, review, correct and process price corrections, price protections, and serial number corrections.
  • Apply credit card payments and approved credits to dealer accounts.
  • Respond to incoming calls to the Credit Department.
  • Handle special projects assigned by Credit Manager.

Desired Skills and Experience

Good organization skills, attention to detail, ability to meet deadlines, multi-task, produce quality work in a fast pace environment under pressure and to work independently with minimal supervision. Is proficient in Microsoft Excel, Word application and have a clear understanding of business principles including credit and collections. Follow written and oral instructions, perform mathematical calculations accurately, and operate 10-key by touch. Conducts business in a principled and ethical manner and maintains confidentiality of all company and dealer information. Ability to work as a team player.

Employment Standards

Education/Experience: Typical qualifications would be a high school diploma or its equivalent with course work in business math, accounting or bookkeeping, and English usage. Some experience in an office setting and any training in collections helpful.

This is a non-exempt position. Pay periods are bi-weekly. Company offers excellent salary and benefit package which includes medical, dental, vision, 401(k), and much more. If interested, please send resume with salary history to employment@rolandus.comNO AGENCY PHONE CALLS PLEASE.




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