Support

Support FAQ

Q. How can I get an owner’s manual for my Roland or BOSS product?
A. Roland/BOSS product manuals can be downloaded as PDF files free of charge from our Owners Manuals section. Printed hard copies of our manuals are not available at this time.
Q. What is the “Knowledge Base” on the RolandUS.com website? How can it help me?
A. The Knowledge Base contains answers to specific questions about our products. Each Knowledge Base entry has been created from questions asked by users just like you, and answered by our Product Support team. Most contain a brief subject paragraph followed by detailed, easy-to-follow, numbered steps. There are thousands of them available.
Q. Can I order parts from Roland directly?
A. Yes! Some replacement parts and accessories are available on the Roland Online Store. If you don’t see the part you need on the site, Roland has a huge inventory of parts that can be ordered directly by calling our Customer Support department at 323-890-3740, Monday through Friday, 8:30am to 5:00pm Pacific Standard Time.
Q. I don’t live in the United States. How can I get help or support with my Roland/BOSS product?
A. Roland Corporation U.S. is dedicated to providing the best service for our customers in the United States. If you’re a Roland customer living outside of the U.S., there is a large network of international websites to help you find support in your country or region.
Q. How and where can I get my product serviced?
A. If you need to have your Roland/BOSS product serviced, you have several options. Please visit the Service & Repair tab for details.
Q. What is the warranty for Roland/BOSS products?
A. Warranty details can be found in the Consumer Limited Warranty section.
Q. What are Roland’s service rates?
A. Our shop rate for Roland and BOSS products—other than Compact and Twin pedals—is $80.00 per hour, billed in 15-minute increments. For BOSS Compact and Twin pedals, our shop rate is $40.00 per hour, billed in 15-minute increments. Please note that a $25.00 bench fee plus return freight costs will be assessed if you do not proceed with the repair, or if a unit is received and no problem is found by our technicians. Please visit the Service & Repair tab for additional service-related details.
Q. If I purchased my Roland/BOSS product used, is the warranty still valid?
A. Warranties for Roland/BOSS products are not transferable. Please refer to the Consumer Limited Warranty section for more details.
Q. Can Roland/BOSS help me repair my product myself?
A. If your Roland product needs service, we suggest you contact the nearest authorized Roland service center. Roland does not offer service or repair assistance or provide service manuals (schematics) at this time. Please note: choosing to repair or modify your product at any time during your warranty period voids the warranty.
Q. How can I check the status of my service RA?
A. You can use the Repair Status form.
Q. How can I check the status of my order?
A. You can use the Order Status form.

Service & Repair

If you need to have your Roland or BOSS product serviced, you have two options:

  • Use our Service Center Locator to find an Authorized Service Center in your area, and then contact them directly for service.
  • Send your product to our National Service Center in Ontario, CA.

If you’d like to send your product to our National Service Center, you should submit a new service request to obtain a Return Authorization number for the returned product.

Once received, our service technicians will inspect your product and contact you with an estimate of the repair costs. Our shop rate for Roland and BOSS products—other than Compact and Twin pedals—is $80.00 per hour (billed in 15-minute increments). For BOSS Compact and Twin pedals, our shop rate is $40.00 per hour (billed in 15-minute increments).

Please note that a $25.00 bench fee plus return freight costs will be assessed if you do not proceed with the repair, or if a unit is received and no problem is found by our technicians.

New Service Request Check Repair Status

Consumer Limited Warranty

PRODUCT LINE PARTS LABOR
Home pianos (in-home service), Classic keyboards, and BOSS compact and twin pedals 5 Years 2 Years
Stage pianos and amps 3 Years 2 Years
All other Roland and BOSS products 1 Year 90 Days
All Roland and BOSS accessories: AC adapters, footswitches, headsets, clamps, etc. 90 Days 90 Days
Roland Corporation U.S.
Locate an Authorized Roland Service Center near you.

Consumer Limited Warranty (products purchased before 2012)

PRODUCT LINE PARTS LABOR
*Qualifies for in-home warranty service
Roland Corporation U.S.
Locate an Authorized Roland Service Center near you.
Roland products (with exclusions) 1 yr. 90 days
BOSS Compact and Twin pedals 5 yrs. 90 days
All other BOSS products 1 yr. 90 days
V-Piano 3 yrs. 1 yr.
Home Pianos (HP- and KR-series not specifically listed below, RK-100, RK-300, RK-500)* 3 yrs. 1 yr.
Home Pianos (C-30, DP-990, DP-990F, DP-990R, DP-990RF, F-110, FP-7F, HP-201, HP-203, HP-207, HP-302, HP-305, HP-307, HPi-6s, HPi-6F, HPi-7s, HPi-7F, KR-103, KR-105, KR-107, KR-111, KR-115, KR-115M, KR-117M, LX-10, LX-10F, RG-1, RG-1F, RG-3, RG-3F, RG-3M, RG-7, RM-700, RP-101, RP-201)* 5 yrs. 1 yr.
Atelier Organs not specifically listed below (AT-series)* 3 yrs. 2 yrs.
Atelier Organs (AT-75, AT-100, AT-300, AT-500, AT-800, AT-900, AT-900C)* 5 yrs. 2 yrs.
AC adapters, mechanical footswitches, headset and clamps 90 days 90 days
External cables, external fuses, batteries, vinyl covers, drum heads, instrument cases None None

Terms and Conditions

THIS LIMITED WARRANTY APPLIES ONLY TO ROLAND AND BOSS PRODUCTS PURCHASED IN THE UNITED STATES OF AMERICA.

Roland Corporation U.S. warrants to the first consumer only of a covered product purchased from an authorized Roland dealer in the U.S. that this product will be free from defects in materials and/or workmanship from the date of purchase until the period of time indicated for this product on the chart accompanying this Limited Warranty. Please register this product online at www.RolandUS.com/backstage to establish the date of purchase (NOT A REQUIREMENT FOR WARRANTY SERVICE).

To exercise your rights under this Warranty as a purchaser, you must ship this product in appropriate packaging at your expense (insurance is recommended), together with proof of purchase, to Roland Corporation U.S., or to such other address as may be instructed by Roland Corporation U.S. (This shipping requirement shall not apply to those Roland products covered by in-home warranties). You should submit a new service request to obtain a Return Authorization number for the returned product. Any products shipped to Roland Corporation U.S. without a Return Authorization number shall be refused.

Roland Corporation U.S. will repair or replace this product at its sole option at no charge to you for parts or for labor within the warranty period; provided, however, that Roland Corporation U.S. reserves the right to determine whether the product is “defective” for purposes of this Limited Warranty. This Warranty does not apply to damage to this product that occurred as a result of abuse or misuse, abnormal service or handling, battery leakage or failure, damage which may have been caused either directly or indirectly by another product, or if the product has been altered or modified in any way, or if the damage was caused by repairs or service provided or attempted by anyone other than Roland Corporation U.S. or a Roland Authorized Service Center.

IN NO EVENT SHALL ROLAND CORPORATION U.S. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, COLLATERAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL OR SPECIAL DAMAGES OR LOSSES ARISING OUT OF YOUR PURCHASE OF PRODUCTS AND/OR OUT OF THIS WARRANTY, INCLUDING WITHOUT LIMITATION, LOSS OF USE, PROFITS, GOODWILL OR SAVINGS OR LOSS OF DATA, MUSIC, ELECTRONIC FILES, OR PROGRAMS THAT MAY HAVE BEEN STORED BY A USER OF THE PRODUCT EVEN IF ROLAND CORPORATION U.S. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIMS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Where applicable, if you qualify as a “consumer” under the Magnuson-Moss Warranty Act, then you shall be entitled to any implied warranties allowed by law for the period of the Limited Warranty as set forth above. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. EXCEPT AS STATED ABOVE, THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER CONDITIONS OR WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION, AN IMPLIED CONDITION OR WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND OF ANY OTHER WARRANTY OBLIGATION ON THE PART OF ROLAND CORPORATION U.S. ROLAND CORPORATION U.S. DOES NOT ASSUME OR AUTHORIZE ASSUMPTION OF LIABILITY FOR IT OR ANY OTHER WARRANTY, EITHER EXPRESS OR IMPLIED. This Limited Warranty gives U.S. purchasers specific legal rights, and you may also have other rights which vary from State to State.

Roland Corporation U.S., P.O. Box 910921, Los Angeles, CA 90091-0921

Additional Resources

International Support

Roland Corporation U.S. is dedicated to providing the best service for our customers in the United States. If you’re a Roland customer living outside of the U.S., we have a large network of international websites to help you find support in your country or region.

Parts & Ordering Information

Many accesories, power supplies, and replacement parts are available on the Roland Online Store.

Roland does not recommend that our users service their products themselves. If you would like to order parts, please contact our Customer Support Department with the model number and description of the part you need. Please note that all parts sales are final; we do not accept returns for parts sales.

Check Order Status

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