Product Support for Your Roland Gear
Four Ways to Get Answers from Our Gear Pros
“We have the gear to answer your questions.” -Product Support
It happens to all of us…it’s past 10:00 p.m. on a Saturday, and you are stumped as to how to work a particular feature on your Roland product. Normally, you’d have to wait to call product support until Monday. Obviously, this is not very helpful if the band is waiting for you to get things together for the night’s gig!
Earlier this year Roland U.S. launched a suite of product support services to help you get the answers when you need them. No more waiting all night or weekend for your answers. Below are the different avenues of product support available from Roland U.S.
Knowledge Base…
The Knowledge Base is continuously updating with new topics and solutions based on your direct feedback. As a question comes in, we not only provide the answer to one customer, we also turn that solution into a Knowledge Base article to benefit all users. In addition, many of the Knowledge Base articles have videos that show you step-by-step exactly how to accomplish a task. Check out the video below as an example. This particular video shows you how to save patches on the SH-01 to USB memory.
The Knowledge Base features thousands of articles that cover frequently asked questions to very deep, technical issues.
Product Support Via Social Media…
Have a question for support and love social media? You can ask a question via our Facebook or Twitter pages and get a direct response from our expert team. It’s a great way to get the help you need. You can post your question on our Facebook wall if you want to open your question to our Facebook community as well as our team of product specialists. Or, you can send your question via Facebook private message.
Product Support Via Email…
If you prefer to write out your question and email it to us, that’s no problem. You can log in to Backstage and send us your questions. Just like sending your question via Facebook or Twitter, you can be sure that your response will come from an expert on your product. Your Backstage account will keep track of all your support requests and lets you view the status of those requests in one convenient location. You can also register your Roland and BOSS products, access a list of all your products with serial number and purchase information, and access quick links to the owner’s manuals.
Product Support Via Phone…
Sometimes things are best discussed on the phone, and we are more than happy to oblige. Our product specialists are available by phone Monday, Wednesday and Friday from 9:00 a.m. to 1:00 p.m. Pacific Standard Time.
Roland and BOSS customers in the U.S. can enjoy this new suite of services now, free of charge!
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October 25, 2013 @ 10:16 am
How can I get dj-70 repaired
August 7, 2013 @ 3:59 pm
I was wondering if it is possible to sell recordings made from one of your electronic drumsets
August 8, 2013 @ 10:02 am
Are you asking if we allow for someone to record our sounds and sell them?
August 8, 2013 @ 12:12 pm
Yes basically I want to use the sounds off the drumset in a product I am making.
August 8, 2013 @ 3:24 pm
You are allowed to use them in an audio recording such as a song, but not to sample for use in third party products.
August 8, 2013 @ 3:35 pm
Is there a place I can buy the sounds from for this purpose.
Matthias
August 8, 2013 @ 4:10 pm
Not from Roland, perhaps you should try LoopMasters or Beatport.
August 8, 2013 @ 4:34 pm
I did look at those but neither of them have the same straight up effects I need for my windows phone app. do you have suggestions.
August 8, 2013 @ 5:11 pm
Sorry, I don’t. Perhaps you could team up with a student from your local audio school.
August 8, 2013 @ 5:42 pm
Thanks for the suggestion the problem is that the guy I was doing this project with is using one of your drum kits
July 22, 2013 @ 6:22 am
Hi OV. Any word on when the next update will be for the Jupiter-80, or the next sound expansion for it on Axial? I am really hoping for an editing screen for its organ module like that of the new VR-09, and a few other things. It is the flagship for Roland, but other newer (and much less expensive) products seem to have the upper hand on it in certain areas (like the VR’s organ interface) which is troubling to me.
Thanks!
July 22, 2013 @ 10:37 am
Are you familiar with the onboard organ editing screen on the JP-80? Check out this video of our synth product manager: http://youtu.be/LO6J_OLUrvM
July 22, 2013 @ 10:42 am
Ya, I’ve had the Jupiter for two years now. Used that screen a bunch. It’s not even close to the functionality of the VR-09 iPad screen.
July 22, 2013 @ 11:03 am
I’ll ask our product guys. I’ll get back to you as soon as I learn something. I’m asking about Axial, iPad organ editor and any other updates.
July 18, 2013 @ 3:48 pm
I’ve tried them, and still have a 1985 Roland AXIS -1 that needs the cable from the dedicated power supply/midi to the instrument.
July 18, 2013 @ 5:44 pm
The part may not be manufactured anymore. What did they say?
July 18, 2013 @ 10:14 am
hi, i would like a new update to can edit smf in our Gw8, and can change anytime zone (europe, china etc) thanks
July 17, 2013 @ 12:35 pm
This is a great post and nice site.I am really impressed that there so considerably
about this topic that’s been uncovered .I seem that This is a lot of information to take, but all excellent points nonetheless. I’m already doing some of them. I do have a question for you what is MV-8800 .
Thanks for sharing this wonderful information, I hope you update more.
July 17, 2013 @ 1:47 pm
Thanks Rifat!
About the MV-8800: The MV-8800 is a hardware production unit with synthesis, sampling, recording, mixing, and mastering. Here is a link to the product page on our website: http://www.rolandus.com/products/details/848
July 10, 2013 @ 8:26 pm
How do I connect my fantom G and my MV-8800 to where I can play the fantom and the notes can sequence in the MV?
July 17, 2013 @ 10:54 am
Hi Calvin,
We have a Knowledge Base article on connecting the MV-8800 and the Fantom-G series Workstation – here is a link:
http://www.rolandus.com/support/knowledge_base/view/24782042
Best Regards,
Product Support
Roland Corp. U.S.